Refund Policy
Effective Date: January 20, 2026
Thank you for your purchase. This Refund Policy explains how returns, refunds, and exchanges are handled for purchases made through this Website.
1. Eligible Products
This Website currently sells physical books only.
2. Returns
We accept returns of physical books under the following conditions:
The return request is made within 14 days of delivery
The book is unused, unread, and in original condition
The book is returned in its original packaging, where applicable
Returns that do not meet these conditions may not be accepted.
3. Non-Returnable Items
The following are non-returnable:
-
Books that show signs of use, damage, or wear
-
Books returned after the 14-day return period
-
Digital content, downloadable materials, or custom items (if offered in the future)
4. How to Request a Return
To request a return, please contact us at:
Email: natajiart@gmail.com
Please include:
-
Your order number
-
The item you wish to return
-
The reason for the return
If approved, return instructions will be provided.
5. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a trackable shipping method. We are not responsible for lost or undelivered return shipments.
6. Damaged or Defective Items
If your book arrives damaged or defective, please notify us within 14 days of delivery and include photographs of the issue. We will review the claim and offer a replacement or refund where appropriate.
7. Refunds
Once your return is received and inspected:
Approved refunds will be issued to the original PayPal payment method
Original shipping fees are non-refundable unless the return is due to our error
Refund processing times may vary depending on PayPal
8. Exchanges
We do not offer direct exchanges. If eligible, you may return the item for a refund and place a new order.
9. International Orders
For international orders, customers are responsible for:
Return shipping costs
Customs duties, taxes, or import fees
Original shipping charges, customs fees, and taxes are non-refundable.
10. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Changes will take effect upon posting on the Website.
11. Contact
If you have questions regarding this Refund Policy, please contact:
Email: nataji@mac.com